image 1
Guru G		 A proud patron of Prouds The Jewellers, or am I? [ January 11, 2004 ]

I wanted to get the perfect accessories for the occasion of Droidy and Decay's wedding. A pair of earrings and a necklace was needed, and a morning of trailing through jewellery stores was in order.

After looking at nearly every jewellery store in Knox City I still had not found something that was ideal for my tastes and my price range. My last stop was Prouds, I looked at the range of amethyst pendants and spotted a beautiful oval cut pendant in a open claw setting. They also had a pair of earrings, same shape and setting and very close in colour. The price was also was looking promising; the only thing left to do was try it all on. I asked the girl behind the counter for assistance and she handed me the necklace so I could see what it looked on. I put the necklace around my neck and held the earrings up to my ears (health check – you should not put earrings in your ears that you do not own or have not sterilized). Imagine both my surprise and delight when I found that the necklace was a decent length and did not half strangle me like most necklaces do. I wear a chunky 60cm long chain everyday and I had to lift this chain up over my head as it was in the way of the pendant. So the pendant was hanging around 55 to 60cm itself. I expressed this thought verbally to the lass behind the counter and she nodded and smiled thinly at me. I would like to reiterate that while I had the necklace around my neck I was hold the earrings up to ears – to get the whole jewellery picture. I enquired about the stores lay-by terms and decided to put the necklace and earrings in lay-by rather than paying for everything in one go. As I was giving the girl my details for the lay-by she chattered idly to me about the event that jewellery was for, and how I did not look my age (which I don’t). I returned to the store each week and gave them money towards the lay-by (just in case anyone does not know how a lay-by works) and finally paid it off and took my perfect jewellery home with me.

About a week later I was showing the pendant and earring set off to a friend, and I went to show her how the necklace was the ideal length. Imagine how shocked and horrified I was when I put the necklace round my neck it nearly strangled me!!! This was not the necklace I tried on the day I picked out the pendant. The necklace was so tight that the pendant was sticking out from my neck at a right angle.

I took the necklace and earrings with me the next morning and stood by the door of Proud ready for it to open. At 9.05am the door was opened and I went in to the store and was greeted by a woman, whom I had not seen at any of my previous visits. She asked me how I was and I replied that I was a little upset to be honest. After I explained my dilemma about the length of the necklace and showed her by putting the piece on, she told me that it was impossible for me to have tried on a longer necklace as all the pendants are put on the same necklaces. She then got a box out from under the counter that had thousands of chains, all the same length, the length of the one I had. She then said that she had been working there for thirteen years and that she had never seen a longer chain. She also said that the chain was only gold colour anf would turn my neck green. I told her that the main reason for me buying the necklace was for an event that was starting in less than 36 hours and that I had thought it would alright for this occasion, I could replace the chain later. But know I had a pendant that was I could not wear and a pair of earrings that did not match anything. She asked if I had been only holding the chain up and did not put it all the way around my neck. This would only have been possible if I had four hands as I had been hold the earring to my ears at the same time. Her response was only “I don’t know what you want me to do”. She said that she would give me two chains if it would make me happy, but did not seem to realise that the only thing that would have made me happy was to get the chain that I tried on, and not have her call me a liar. She never said I was lying, but she did say it was impossible for my claim of a longer necklace be true. Her final resolution to the problem was to get a second chain and resolder the link so when this was joined to another chain it would the correct length. She took a necklace to a jewellers across the way and came back ten minutes later with the soldering done.

I took this option, as it seemed to be the only one. I then went to another jewellers in the centre and spent an extra $127.35 on a chain that I could wear with the pendant that did not look like a piece of two bit tat.

I know for me to say I will no longer shop at Prouds would not make any difference to them. But after the stress and expense they caused me, it will make a big difference to me.
Comments

Ouch. I must admit that is the first time of heard of putting somthing on lay-by and getting something else back. I wonder how it happened?!? I assume they put a necklace of the type you bought, and not the actual one (Obvious, I know, but I'm typing out loud). I can only assume that they had a "special" pendant necklace lying about that you managed to try on, and someone else subsequently bought. Not nice, I must say.

I never use lay-by, for reasons that are a tad silly. But now I'm quite happy I don't!!!!

Posted by: Sparker on January 13, 2004 05:24 PM

I'm a big one to lay-by thing, I can get the stuff I want and don't have to find all the money straight away. However it is not so great a system when the items you have on lay-by say go on sale or are not the items you thinks they are!!!

Posted by: Guru G on January 14, 2004 09:16 AM

Guru G. Just to let you know, I work at a Prouds branch and I'm telling you now what the assistant said is true. I'm really not sure how you could get yourself into this dilemma...because we never put precious pendants on any other chains than 45cm "display" chains that are merely gold plated. Just to clarify, where was the pendant displayed? Was it on a bust? If the chain had been real 9ct gold, you would have seen two price tags, one for the chain and one for the pendant. You cannot buy both together, it would be on your receipt if it was a chain and a pendant separate. Just asking, because I find this a really weird scenario.

Posted by: Sally on March 18, 2004 12:40 AM

Yes the whole scenario was weird! The main thing that got to me though was that the lady that I spoke to when I went back could not open her mind to the possibility that what I was saying was the truth. The other weird thing is that the original receipt had no salesperson name on it and the girl I described did not match any staff she knew.

The pendant was not on a bust but in the display cabinet.

The most logical explanation to me is that a chain had been put on to show then someone and not taken off. The girl who served me realised this when I pointed out the length and switched it back once it was placed on lay by. If something had have been said at this point then I would not have had the disaster that I did with only a day till the wedding.

Also when I went looking at chains, the price tag would often be through the clasp or very close. I remember that the chain I ended up buying the tag was through the clasp and sales person did take it off for the purpose of me trying it on. I don't know where the tags are put Prouds chains however, so I will give the benefit of the doubt on that one.

Posted by: Guru G on March 19, 2004 09:29 AM

Hmmm I find this very bizarre. I'm sorry you had that experience because most of us are pretty honest, trustworthy individuals. Maybe she was like a casual staffperson and didn't know what she was doing. I hope the wedding went ok anyway! Please keep shopping at Prouds! We have a massive silver sale on at the moment :)

Posted by: Sally on March 21, 2004 04:55 PM

Thanks Sally. I think you're right about the original sales person; she did not show much product knowledge or enthusiasm.

I had to laugh though when I read your last sentence – I’m sensitive to silver and can’t wear it, it gives me a rash. :)

Posted by: Guru G on March 22, 2004 10:44 AM

i also work at prouds... and i am a casual!! and i do know what im doing.. ive been there three years... As sally said most people are honest and trustworthy but i do know of "new" casuals who sometimes need help... but as sally said there is no way any other chain bar the "complimentary chain" could be on any other chain... and in most stores casuals are not really meant to serve in precious... With the exception of long term casuals... im very sorry about your dillema and hope you would re consider visiting a prouds store again...

Posted by: westchestertonPA on March 31, 2004 10:50 PM

*SNAP* that is the sound of a closed mind, I can think of a number of reasons that it may have had a different chain on it. A customer wanted to see what a longer chain would look like with a pendant, or wanted to see what the pendant looked like on a longer chain. A Saturday morning is a busy time for most shops and after a customer says, “I’ll keep looking”, and there are other customer who need to be served, it is easy to think “I’ll put this chain back in a minute.” Why is it so difficult to concede that this scenario is possible?

I am an honest, trustworthy person as any of my friends would tell you and when I told them that the chain I tired on was different from the one I received they all believed me.

Have you ever been told about the quiet customer? They come in everyday but one day they just disappear and no one seems to know why. It is because they have one bad experience and rather than say anything they just never come back. I went back and got called a liar. Why should I go back again?

Posted by: Guru G on April 1, 2004 10:17 PM

which prouds was this at????

p.s my last post was not meant to be rude... i just read it then and relaised it sounded a bit b**chy

Posted by: westchestertonPA on April 1, 2004 11:46 PM

As an IT worker, I am upset about the "bleeping" of IT in bitchy.

In the future, don't hold back.....

Posted by: Decay on April 2, 2004 08:57 AM

Please dont let one rotten egg spoil it for all honest,hard working Prouds staff.We aim to please our customers as we hope our customers aim to please us.A better understanding of what your whole purchase was to be,should have been explained and also asked.The lass that sold you the item should have told you this.Better shopping next time....and like with anything you want to buy,check your receipts.

Posted by: EJ on April 10, 2004 02:29 PM

As I put in my original post, I did mention to the girl about the of length the chain I tried on and she all she did was nod and smile. I feel it was up to her to point out at this time the chain was not the standard chain that comes with pendants. Seeing as I'm not a Prouds employee, I don't see that I should have known this. I looked at the price at the time and tried on the pieces before making my final decision. The point that I feel is being missed is that I did not get what I originally looked at and tried on. If the peice was not labeled correctly at the time, is not my fault.

Posted by: Guru G on April 11, 2004 07:31 PM

Understand where your coming from.Ive noticed these days that alot of industries are putting on young ones that have no retail customer service or knowledge.So sorry that you went through that hassle.All the best in the future.And please dont wipe off Prouds!!!!!!!!!!!

Posted by: EJ on April 12, 2004 10:36 AM

Well, What Can I say about Prouds. My Partner bought me a white gold and diamond bracelet for my birthday, ( not even a week ago), I have worn it at most 3 times and the clasp to do it up has snapped off it already. This bracelet cost him next to $600 and I didn't even last a week. Poor , Very poor.

Posted by: Victoria on April 29, 2004 08:13 AM

fuck you all

Posted by: bob Mccaully on May 5, 2004 02:35 PM

peter went to the market and ate a prouds jewellery store, decided to ride the old tram to Balcktown to do an irish jig while flashing the contents of his kilt to the general public!

Posted by: mike hunt on May 5, 2004 02:39 PM

I AM A POTATO!

Posted by: YOUR MUM on May 5, 2004 02:42 PM

i rooted your cat

Posted by: rob eats dick on May 5, 2004 02:44 PM

The last four comments are from some moron on uu.net customer in sydney (203.61.187.62)

Obviously a proud Prouds employee

Posted by: Decay on May 5, 2004 05:03 PM

But I don't have a cat!

Posted by: Guru G on May 5, 2004 10:00 PM

... so, whose breath smells like cat food now?

Posted by: [0-0] on May 5, 2004 11:12 PM

As a former employee of Prouds i can tell you the majority of Jewellery is puchased from the asian countries and is in deed quite poor quality. Although jewellery is not meant to be worn all the time, you do expect to get some use out of it. If you want qaulity then shop somewhere else, if you want cheap jewellery i suggest you keep shopping at Prouds.

Posted by: Ex Prouds on May 6, 2004 02:46 PM

Ex Prouds?
No wonder your EX,
You need to learn to spell!!!!!!!!!!!!!!

Posted by: missy on May 24, 2004 01:17 PM

you're not your

irony control.

Also, please do not use too many exclamation marks, the world is running low.

Posted by: Decay on May 24, 2004 01:32 PM

I didn’t realize that spelling was a prerequisite of working for Prouds, I fail to see the significance of Missy’s surreptitious comments, Missy, who seems to be some kind of frustrated English Teacher, should perhaps realize that the utilization of the exclamation mark need not be used with copious repetition. As pointed out Decay, Miss Missy herself seems to have a problem with the spell check function on her PC, and therefore must surely be inline for a demotion at Prouds.

Posted by: Ex Prouds on May 25, 2004 10:57 AM

As the current supervisor of a Prouds,i know what im talknig about too, or else i wouldnt be a supervisor,thankyou Sally, i agree with your comment, and know for a fact that only do we ever display our precious pendants on our "Complementry Gold Plated Chains". And to ex Prouds staff member its really nice hearing you speak so highly of a past employer, im am disgusted that you would speak of the quality of our jewellery like that. i would like to know which shop you visited Guru?

Posted by: Current Supervisor on May 26, 2004 12:44 PM

Current Supervisor, you obviously have forgotten to take off your “rose coloured” glasses and look at the facts as they stand. Guru, who was an innocent shopper, and assumed she had purchased a pendant chain of a 9ct nature, was more than likely not told that the chain was base metal, gold plated. Yes it is well accepted in “Prouds” that you have complimentary chains on the majority of the pendants, but if this information is not passed on to the customer than it can be misleading. Oh I hear you say, we tell everybody that they are, well you simply don’t. Quite frankly I couldn’t care less how disgusted you are in my comment about Prouds, My position there was more than a mere supervisor, and believe me I know how it all works.

Posted by: exstaff on May 26, 2004 01:23 PM

Oh incidentally supervisor, the jewellery game is all about detail and observation, had you have read and observed Guru’s letter you would have noticed within the first nine words she did refer to the branch. Perhaps your position of supervisor needs reviewing, your store must look a treat!

Posted by: exstaff on May 26, 2004 01:28 PM

Actually now that you mention it, my store does look a treat! i have great pride in the i work in store and in the staff i work with staff, i take it you were one of the managers who was just looking for a "job" and obvioulsy had no passion in their work! i was only refering to my store and not to prouds as a whole. if staff are not up to scrath in their knowledge and understanding then that is their lack of commitment or just the lack of their managment, and im sure all staff know the difference between a gold plated chain and a 9ct one, and obvioulsy the difference in lenghts, im appoligetic to the guru for having such a bad experience in a Prouds store, but its up to the staff to explain loud and clear the correct information to the customer and if it was not done accordingly then of course the customer has a right to return it but only under those circumstances, everyday a different customer has a different complaint, i wonder if one was a compliant against you for how arrogent you are, hmmm mabey thats why you dont work there anymore. and no my supervison postion does not need reviewing thankyou very much, miss know it all.

Posted by: current staff on May 26, 2004 02:29 PM

Oh what fun the internet is. What started as a story about the pain of a bad purchase has managed to turn into a flame war between ex-staff and current staff. While these are fun to read, there appears to be little by way of improvement in anyone's view of the chain store coming through.
Anyway, I thought I better do a quick summary for those who have missed any of the chapters so far (yes, I know they are all written out above, but that shouldn't stop me now, should it?)

1) GG buys a pendent to wear to a wondrous occasion, and finds what she put on Lay by did not match what she ended up walking out of the shop with.
GG: 1 Prouds: 0.

2) We are informed that it didn't happen, or at least couldn't, or very nearly shouldn't. Anyway, Prouds is sorry.
GG: 1 Prouds: 1

3) Actually, it turns out that it couldn't have happened. It looks like maybe GG was making the whole thing up!
GG: 1 Prouds: 2

4) GG hotly denies the allegation of fraudulent evidence, and snaps back with a quick attack.
GG: 3 (bonus points for a good "snap") Prouds: 2

5) GG is informed that Prouds is really nice, and tries hard, and this was just one bad incident. We all hold hands and sigh.
GG: 3 Prouds: 3

6) Oops, it seems that maybe it did happen, and it was because a YOUNG person was serving. This is a bad practice and should be stopped.
GG: 3 Prouds: 3 Young People: -1

7) Another "victim" (sorry, alleged victim) hops in to say she had a bad experience. Oh oh, things are looking bad for poor old Prouds.
GG: 3 Prouds 3: Young People: -1 Victoria: 1

8) An idiot jumps on with nothing really interesting to say (no, not me). Decay happily squashes him!
GG:: 3 Prouds: 3 Young People: -1 Victoria: 1 Idiot from 203.61.187.62: -5 Decay: 6 (the judges were feeling generous

9) Oh no, a former Prouds employee jumps in and dumps a steaming one one the chain store.
GG: 3 Prouds: 1 (loses points due to the steamy dump) Young People: -1 Victoria: 1 Idiot: -5 Decay: 6

10) Oops, a current Prouds employee decides to rebut the steamy dump by pointing out spelling mistakes, while stuffing up them self. No points on this one.

11) It seems the current employee needs back-up, and a Supervisor jumps in. This time the rebuttal is more well thought out: It didn't happen, and saying bad things is naughty. This probably sent the Ex for a spin!
GG: 3 Prouds: 2 Young People: -1 Victoria: 1 Idiot: -5 Decay: 6

12) The Ex recovers quite well and retorts by pointing our some practices in the shops. This seems a little unfair, as there seems to be far too high a factual content and this stage of the game.
GG: 3 Prouds: 1 Young People: -1 Victoria: 1 Idiot: -5 Decay: 6

13) And the supervisor lobs back a huge nasty "Ex has no passion for their work", followed by the incredibly cutting "thank you very much, miss know it all." This has undoubtedly converted everyone to the way of Prouds and has rendered all other argument null and void.

So, in the end, it would appear that GG was lying, it never happened, and that Prouds is full of hard working old people who can spell and keep the shop looking nice. Well done Prouds and your employees. I hope to see Prouds new tag line soon: "Shop at Prouds, we can spell and the shop looks nice"

Posted by: sparker on May 26, 2004 05:01 PM

no!

I am the winner! Look at the scores dammit!

Posted by: Decay on May 26, 2004 05:59 PM

I think I should bonus points for the attention one little post has received! G is the winner! Go Guru, go Guru, its your birthday...

Posted by: Guru_G on May 26, 2004 10:29 PM

Thank you Sparker, for the edited version of events that have taken place. Firstly, it would be remiss of me, not to point out to "current staff" that their spelling was actually a disgusting attempt and, well…failed to have the impact it should have due to this oversight. Secondly, I take great offence at the suggestion that I am a “missy” it is plausible as well as possible that I, yes me, could be a “Mr.” But I guess “Mrry”wouldn’t quite have the same ring now would it? Thirdly and possibly more pertinent is that my position “current staff” was well above one of store manager, and it is quite possible that I was in fact (or could still be) your supervisor. So the question is there to be asked, do you continue playing in a game where you have been clearly been outplayed? I think not. I do think your time would be better suited preparing for the cut-up of stock you are about to receive for July Catalogue. We all know how much work is involved in that don’t we?

Posted by: exstaff on May 27, 2004 01:43 PM

this is great, i loved your post sparker.

decay: is "current staff" and "current supervisor" the same person?

prouds staff just need to get over it and get a life.

Guru G put an item on layby, she tried on the necklace to make sure it was the correct length, it was and thus she put it on layby. Now, maybe prouds has a different definition of layby to what we have but what you layby should be the same as to what you placed on layby as to what you get when you pick it up. if that made sense if a roundabout way. Guru G was promised a particular good and prouds did not deliver. The necklace was clearly shorter and therefore different to what she had laybyed.

Just remember the customer is always right...(says she an ex kmart worker now scientist who hated that saying!

Posted by: b on May 27, 2004 11:40 PM

ExStaff - the work over the next weeks involves not only the July Catalogue, but the end of the Stocktake sale, the set-up of the Winter Madness sale and the one-off 5 day sale, all at the same time!....where does the promotion end??????????????????????????????????????????????????????????????????????????????????????????????? And I tell you we work damn hard at my store, sometimes coming in at 7am and not going home til 10pm at night. Now that's dedication for you!

Posted by: Sally on May 30, 2004 11:57 PM

After the Winter Madness and one-off 5 day sale you'll have the "Beat the manager if we can't beat the price" sale and the oh so controversial "Miriam's Jewels" Sale

Posted by: Decay on May 31, 2004 02:25 PM

haha well done sally for putting ex staff in her place,you must know your stuff ex staff if you thought we were getting ready for the july cat, haha. and yes we do put alot of long hours an dedication in our work, something we should be thanked for once in a while and not put down by an "internet gossip session" we know how hard we work and thats all that matters, what you think ex staff doesnt really matter to us.....

Posted by: anon on May 31, 2004 03:18 PM

We are now an "internet gossip session"! I thought we were people ranting...

My mother would be so proud!

(and BTW, same IP address used for "current supervisor", "current staff" and "anon", way to keep it anonymous... huh?

Posted by: Decay on May 31, 2004 07:12 PM

Dear “current supervisor”, “current staff”, “anon” (which Decay so wisely pointed out is all the same person, thanks Decay) and Sally, yes “we” have a tough few weeks ahead with all these sales, but you did forget a major sale of the year “the absolutely everything sale”, as you should know, this is the second major promotion in the year and it will require you to double price everything in the store. Then you will move into the gold promo, ah yes we do live in a discount world, so to answer your question Sally, the promotions don’t end ever.

So really you shouldn’t have time to be “surfing” the net. This also poses the question, where do you get the time to argue so much? My suggestion to you is switch off the computer and get out the ticket book and start pricing… after all I may be visiting your store soon.

Anon Anon Anon, if you now how hard you work and that’s all that matters, then why did you feel the need to share that with all of us. You are paid to do the job… now get on with it and stop whining about how hard done by you are. Incidentally I refer to my previous message that states I may be a Mr. Does every Prouds Staff member have to be female?

Just one more comment for “all” Prouds staff, the next time one of those pesky customers drag you away from your promotion setup, just remember “the customer is not an interruption to your work……they are the purpose of it”.

Posted by: exstaff on June 1, 2004 01:01 PM

I have a question - with all the sales that are going on, are the products ever at the "full price"? And if not then wouldn't the "special price" become the "full price"? And therefore eliminate the need for all these sales that are taking up so much precious time?

Posted by: Guru G on June 1, 2004 08:08 PM

Guru you pose a very good question. The Recommended Retail price that is the top price on a product has to sell at that price in any store for at least 3 months out of the year. The three months doesn’t have to run concurrent. This rule was set down by the ACCC some years ago to stop the constant discounting. So what this means is that the product you see at 50% off on sale, can only run for a maximum 6 week period at one time, after that it has to revert back to its top price (recommended retail) for a period of 4 weeks. Providing a company does not breech the 6 week rule and trades at least 3 months of the year at top price then its all above board. Mind you there are some retailers sailing very close to the edge on this one. I hope this clears it up for you.

Posted by: exstaff on June 2, 2004 04:15 PM

sally quoted that she is dedicated and works 7am to 10pm...

shall we give you a halo? Kiss your feet? Who bloody cares? we ranters don't!

It's retail! You don't need to be a brain surgeon to put up "sale signs" and gush over how nice a necklace looks on someone!

We all work hard and long hours and we don't get thanks either!

Posted by: b on June 2, 2004 10:08 PM

Oh dear,
Did my message regarding the spelling error hit a nerve with some of you?
A little touchy are we?
Having a little bitch about it?
At least it pleases me that you do take note of what I write!!!

Posted by: missy on June 4, 2004 11:27 PM

good job

you broke the page

this wouldn't have happened if your grasp of the english language wasn't so poor

Posted by: Stirfry_Ninja on June 5, 2004 12:43 PM

GET OVER IT!!!!!!

Posted by: missy on June 5, 2004 03:01 PM

a little touchy are we?

Posted by: Stirfry_Ninja on June 5, 2004 03:09 PM

Lol, umm....why do you all take all this shit so bloody seriously?!?! It's really quite sad....obviously you don't have much of a life to be sittin in front of your computer typing away pathetic and petty arguements....Now by what i have read, i'm guessing that most of you will try and come back with bitchy comments to what i have just said, but let me tell you now, i don't give a fuck....i bet that you'd say 'oh then why are you sittin in front of the computer, why don't you have a life' shit like that.....that's coz i don't work for one, and i'm a lazy bum, yes i admit that and i fuckin love bein the way i am, with a passion....to me all of you are childish twits....yes that's right TWITS...I cannot stress how pathetic all of this is enough....but my main point to get across to you is just that you all suck, and you all reallllllllllllllly need to get a life....and stop bitchin and grow up!!!! I'm guessin that most of you are at least five years old...please correct me if i'm wrong....
I'm out...peace.....won't be back again...just had to share this with all you bornin crappy low life pieces of shit....
Well i'm hopin ya'll improve, and have a good life....at least being fucking civil...
Bye bye'z!!!
LMAO....

Posted by: Fuck face on June 5, 2004 03:26 PM

I don't like your language. I don't like it being the latest comment on the front page. I think you need to grow up you twit. You all (excluding the rantspacers) out there have no idea what the rantspace community is about.

Posted by: b on June 5, 2004 07:24 PM

Well I think this has reached the end of useful discussion.

Fuckface is missy (same IP, bigpond user in Victoria) as if you didn't know.

Why missy now decides to be hostile? We'll never know, but I shall say this, this page is the number #3 hit on google.com.au for prouds jewellers, so all those people looking for info on prouds are getting lots of info from here now aren't they?

Posted by: Decay on June 6, 2004 12:37 PM

Lol your all so dumb!!! Why the hell would i be missy.....i know who she is, but i ain't her....you fuckin insult me like that again, shit will fuckin hit the fan!!!! So don't jump to conclusions or make decisions when you don't know what the fuck your talking about....just shows how immature you are to be assuming such an untrue fucked up thing!!!!
So you don't like my language huh??? Well boo fucking hoo, go have a fucking cry and get with the times dickhead!!!! Fuck fuck fuckety fuck!!!! Take that!!!! I really don't give a shit...at all....you all gay motherfuckers!!!
And you all bore me...reallllllllly badly!!! Dunno why but i do feel sorry for all of you...more like i really pity you all for bein so stupid...and boring, and FUUUUUUUUUUUUUCKED!!! Ok i'm getting bored again...lost interest, ciao...LMAO!!!

Posted by: Fuckface on June 6, 2004 01:10 PM

I'm out...peace.....won't be back again..

So full of hate...... so unable to keep their word....

As to the language..... sweet zombie jesus you're full of shit and if you are not missy, then you're in the same house.... hang on....

Looks like "EJ" also shares the same house... he (or she) that said "Understand where your coming from.Ive noticed these days that alot of industries are putting on young ones that have no retail customer service or knowledge.So sorry that you went through that hassle.All the best in the future.And please dont wipe off Prouds!!!!!!!!!!!"

Should have guessed it from the number of exclamation marks.

... and if that person (or is it three people) thinks that by swearing and carrying on, I'll delete this, you are wrong. Let the world see how friendly Prouds Staff can be.

Posted by: Decay on June 6, 2004 01:33 PM

I wonder if the situation described is a common industry ploy? i.e: Layby a decent size chain at a "bargain" and be short changed with another and fobbed off with a story so that the customer is stuck paying more! A great revenue strategy - perhaps layby details in REPUTABLE jewellery stores should have the dimensions, carats and full description of the item on the purchase slip.

Posted by: Tim O'Donohue on June 6, 2004 07:19 PM

I'm loving this. Looks like fuckface, missy and EJ got rolled and beat at their/her/his own game and doesn't like it.

And you can't blame industires on hiring young people who don't have any customer service skills. They are young and are only going to learn! Sounds like MJ, missy and fuckface don't have any! They wouldn't know what good custoemr service is if it slapped them on the face! Plus, I think you will find it is the old retail workers who just stand there and talk and ignore their customers.

Why on earth would we care what you think? We dont' even know you, and thank god we don't!

Got rantspace for being #3 for prouds, and showing the public what a crap place prouds is!

Posted by: b on June 6, 2004 08:54 PM

I just had to do a goole search. It's true, we're number 3. Mind you, I thought number one was pretty funny "Simply Signs & Plastics - Prouds the Jewellers". This explains the whole problem. Guru G tried to buy a necklace from a company that only sells signs and plastic! What else can you expect!

(Should I have posted this as someone else. I wasn't sure if that was the new policy or not)

Posted by: Sparker on June 7, 2004 12:40 PM

Ive lost my own identity now!This is a setup!Now Im F...Face and EJ.Good one!I think the typer is one person only and has a split personallity.Try again Decay=Rot!or b=bitch!Well done Sparker!Create your own policy sweetie!Others have!

Posted by: missy on June 7, 2004 04:09 PM

You really can not expect anymore from imbecilic small minded, skill challenged individuals. Missy who is obviously rewriting the English dictionary was not so long ago pointing out to others their lack of spelling finesse, “Fuckety”, Missy, please, what is that all about? I think an increase in medication is definitely required. Perhaps a Valium sandwich or two just to take the edge off.
I think also your keyboard maybe a tad sensitive you seem to repeat a lot letters in some of your words “reallllllllly”, "FUUUUUUUUUUUUUCKED". This is a relatively minor adjustment that can be rectified it only requires you to turn your PC off for, oh maybe, 3 or 4 years. That should fix the problem. Let us know how you go with that issue. One of your many I might add.

Posted by: exstaff on June 7, 2004 04:51 PM

All i could read was blah blah fuckety blah...why do you think i give a shit if i don't spell properly!!! What i don't meet your standards, well again boo fucking hoo, go have a fucking cry!!! Seriously your come backs are fucking weak as piss!!! Oooooh look i did one too many of the same letters...oh no, looks like the worlds gonna end now!!! LOL!!! I really find all this quite entertaining, and i'm loving it!!!! Bring it on!!! And if you at least try to bring it...do it fucking well!!!

Posted by: Fuckface on June 7, 2004 06:11 PM

So.... fuckface, you are now admitting to being missy?

exstaff has a go at missy, Fuckface responds saying "why do you think i give a shit if i don't spell properly"

as for entertaining, yes. It is.

How some moron thinks that by swearing and being a bit of a troll, this is somehow making prouds look better (remember, this is what this is all about).

EJ/Missy/Fuckface and now the latest Hunni I'm glad you are enjoying your time here..... [:

To get back on topic, I recommend Franco Jewellers at Chadstone shopping centre, that is where we got our rings for the wedding, engagement ring and a nice white gold bracelet. Nice people, decent prices and you can tell it is quality stuff.

Posted by: Decay on June 7, 2004 06:57 PM

so let me get this straight:
missy is f***face who is EJ who also happens to be Hanni. But fface goes off their rocker at rantspacers calling us names but hanni says they like the lord of the rings? So this person obvisouly looks through rantspace? And keeps comign back even after saying they were bored?
I'm confused.

Posted by: b on June 7, 2004 09:26 PM

*grin* So, who's bringing the popcorn?

Posted by: [0-0] on June 7, 2004 09:56 PM

hopefully it is buttered...

Posted by: b on June 7, 2004 10:14 PM

F...face leave me alone!Im enjoying the lime light here!Pass the popcorn-please!

Posted by: missy on June 8, 2004 10:27 AM

Sure here is the popcorn lightly salted with cyanide, take a reallllllllllllllllllllllly big handful and pop that into your very large orifice, either is fine.

Posted by: exstaff on June 8, 2004 11:02 AM

YUM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by: missy on June 8, 2004 03:07 PM

Shouldnt be long now then... well depends on where she put it.... with Missy one never knows.

Posted by: exstaff on June 8, 2004 03:21 PM

Nasty F...face!

Posted by: missy on June 8, 2004 04:07 PM

I find it quite interesting that my judgements were so wrong. After reading all the posts on this message board, I thought to myself "oh well...maybe it's just a one off thing...I'll go to Prouds anyway". My eagerness to forgive seems to have failed me this time. I went into the Prouds store in Hornsby today, and waited at least 10 minutes to have someone come serve me (pathetic service in the retail world if you ask me). To add insult to injury, the woman spent the whole time looking at me as though I was wasting her time, and I could see her mentally rolling her eyes at me whenever I asked to see a particular item. In fact, the attitude she gave me was such that she seemed to be trying to make me feel guilty for even being in the store and 'wasting' her time. My experience today in Prouds certainly did not make me feel like a valued customer as one would expect to be made to feel when entering any form of retail store. All I can say is "Pathetic service, Prouds". It's a pity that the thing I needed to buy couldnt be found in any of the other jewellers in Hornsby, but rest assured that I wont be bringing back my custom to Prouds anytime this century, and I will certainly make sure all my friends know how pathetic the service in that shop was.

Posted by: Crunchie on June 8, 2004 09:18 PM

The sad thing is, I've actually bought things from Prouds in the past, and been quite happy.  It's a cheap jewelery shop, and what comes from it tends to be of lower quality.  This always seemed obvious, and accepted.  However, this whole rant has had such an anti-Prouds leaning, largely generated by supposed Prouds supports, that I no longer feel comfortable shopping there.



Maybe the retail world needs to have a look at the effect of the web on customer perception.  Surely a simple apology from the higher management, or even the local store management, could have killed this thread off quickly.  Instead it has degenerated (quite hilariously, I might add) into something that can only tarnish any reputation Prouds has.



I wonder if anyone high up the Prouds hierarchy, particularly in the PR world, has a clue what is going on.  Its a sad indictment on a company when such negative rant as this one ranks so highly on such a well trafficked search engine as Google.



Funnily enough the same sort of soft official line  of "Yes it was bad, but we aren't all like that" has been used over in b's Kodak processing rant.  I wonder if any of our more "intellectual" writers will pop over there to add a few content-free comments?

Posted by: Sparker on June 9, 2004 11:14 AM

Good point, Sparker. The negativity is probably even worse because there is no official website.

Then again, what G was on about wasn't the fact that the stuff she bought was cheap and broke or anything, but more that what she ended up with was not what she originally came in for, and she wasn't told of the fact up front. Having gone back in an attempt to rectify her situation, she got the 'you must be wrong, it never happens like this' treatment, which didn't really make her feel like much of a 'valued customer' regardless of how much she spent in there.

I just seem to get the 'what on earth are you doing in this store?' looks, as if I don't have the funds to be looking at whatever I was looking to purchase. It doesn't happen when Decay's around though. I put it down to looking a bit young. Can't a Droidy just go shopping by herself and not get those kinds of looks from everyone?

Posted by: [0-0] on June 9, 2004 04:56 PM

thanks for bringing that kodak thingy to my attention sparker...!

well said.

Posted by: b on June 9, 2004 07:52 PM

Unfortunately Sparker, Prouds does not have a PR department and the “hierarchy” is way to busy thinking of ways to improve the bottom line of the business.

Years ago Prouds was the nations leading jeweller and was renowned for its customer service, based on good values they refused to take on the “discount” idealism and preferred to trade on their name. But the company was eventually purchased by the Goldmark chain and so the discounting started, and the reputation ceased, as did the customer service. The company has since been sold again.

It is a shame that Prouds do not perhaps concentrate more on the customer rather than the dollars that comes from them, they will eventually realize that without the customer there is no Prouds.

Posted by: exstaff on June 10, 2004 11:17 AM

What an interesting web site.Ive never had a problem with service or product.A smile at all times and only too happy to spend time with you.
Happy Customer.
Mary.

Posted by: MARY on June 11, 2004 12:37 AM

FFS, I really think you would have learnt by now...

MARY = missy, EJ, FuckFace, Hunni etc etc...

Sybil is the next alias I think.

Posted by: Decay on June 11, 2004 09:30 AM

Decay, you kill me...hahahahahaha.

Posted by: exstaff on June 11, 2004 10:32 AM

LMAO...well well well...aren't you a bit of a fucking cow!!! Making fun of Sibil, Sibil is mad as!!!! But Fuck, why the hell would you involve someone who isn't me??? This Mary chick is fucking genuine!!!! Don't be such a fucking bitch!!!It's funny cos i got you all paranoid and shit obviously it makes you think that other people are me...now that is a fuckin great talent that i've got here!!! You can try and deny it...but i dun give a fuck!!!
Argh lost interest again...you suck you suck you suck!!!!

Posted by: Fuckface on June 11, 2004 05:46 PM

you lose interest but keep coming back?

surely you have learnt your lesson that no matter how many alias's you have you can be traced back to the same one?

Posted by: b on June 11, 2004 07:01 PM

And you think you think i care what you say????
Blah blah blah....that's all i see......do you really want to know why i keep coming back, well ladies and gentlemen it is because i am like a plague, my aim is to annoy people as much as possible...while keepin the bored people out there entertained.....it's a beautiful rare gift, and none of ya'll can fucking get it....cos you all suck!!! So yeah, if i get bored and have nothing else to do, i'll just hop on to this crappy site and annoy the shit out of all of you.....mwah ha ha ha....it's obviously workin...one point to me, none to you!:P
Now, go find yourself a carrot, no wait actually go and grab yourselves nine carats and shove it up your ass!!! I'm sure you'll find that most pleasurable...lol....well i guess you don't really need to cos you all walk around with a fucking pole shoved up your ass, thinkin your so good....standin tall....blah blah blah......
Ok now this is where i say i lost interest, because i have...doesn't fucking mean that i won't come back...did i fucking say that!?!?!...NO!!!
TTFN...:P you suck you suck you suck!

Posted by: Fuckface on June 11, 2004 09:37 PM

omgwtfbbq

Posted by: Stirfry_Ninja on June 11, 2004 09:42 PM

Dear all,

Interesting indeed. Thanks for the information on how prouds market, and drive promotional sales.

I work in retail - and regardless of how dodgy I believe my company is, I will give them one thing.
The customer is right.
Everytime.
All the time.

(The only exclusion is when the pricing sign says one product, and they take it to be another.)

This stands regardless of how 'incompetent' a member of staff may be. So why then, has GG been labelled so poorly.

To keep clients you first must listen to them.

I would just like to finish by informing you that I will not be returing my custom to any "Prouds" outlets.


Thankyou for your information.


Cheryl.

Btw - Just out of curiosity - what is it that Prouds are proud of?

Posted by: naughty_jellybean on June 14, 2004 02:48 PM

I must say. One of the more, err, lively threads that I've seen in a while.

And I'm only a week behind :)

Anyone for tennis?

Posted by: Moby on June 16, 2004 11:00 PM

How about a hit tonight then, Moby? *grin*

Posted by: [0-0] on June 17, 2004 11:47 AM

Regardless of what happen, who's to blame, who's not to blame, etc.... and so on....
Prouds wouldn't be in business (100yrs) if things weren't legal.... surely somehow along the line human error occurred. ( no company in the world is perfect or flawless!!!)
Human error does occur in all of us!!! (not everyone is as perfect or as right as they think we are~!!)
All we could hope for is better understing from each individual...
To all Prouds customer and staff please be more understanding of the situation you're in!!!
Every situation are different.....
Ta and have a nice day.

Posted by: Patron on June 27, 2004 10:00 PM

who said anything about Prouds acting illegally?


We have just been saying they have shit customer service.

Posted by: Decay on June 27, 2004 10:44 PM

Patron, you seem to have lost the point in all of this, this issue was not that Prouds acted legally, its whether they acted morally…and newsflash!!!! They didn’t. Prouds has been around for 101 years actually, and there problem is that they have become complacent. The fact of the matter is Guru was actually entitled to a full refund, as the goods she purchased did not match the sample first shown. Or they simply could have given the Guru a 9ct chain that would have cost Prouds about $45. A small price to pay that would have saved them a lot of bad press, and most importantly kept Guru (the customer) happy.

So Prouds, you may have been around 101 years, but it maybe time to get back to basics, Retail 101 – The Customer is first and foremost and is always right. Keep them happy and they will return with their friends, make them unhappy not only will you never see them again, you will not see at least 10 more they tell of their experience.

Posted by: exstaff on July 1, 2004 11:54 AM

i recently got these earrings on layby.put a deposit on it.
after processing everything..
i ask the woman if it was 18ct white gold. she said it was nine and i told her i was looking for 18ct and i wanted a refund. she told me it was too late that i have to pay the cancellation fee!
they are cheap! they would do anything to get customers.even lying!

Posted by: stud on July 1, 2004 04:53 PM

Amen, I'll drink to that God! You are bloody inspirational!:D Keep it up! *Thumbs up*

Posted by: Fuckface on July 2, 2004 01:04 PM

Stud, the store is wrong you are entitled to a refund because the item doesn’t isn’t what you expected. There is actually a cooling off period of 10 days on a contract (layby is a contract) for either party to change their mind. Another way around it is to pay off the layby and then ask for a refund, on the grounds that the items are not suited to the purpose in which they were intended. In other words you are allergic to 9ct. (it turns black). This way they can’t keep your deposit. It’s always good to recite the “old” fair trading angle, if you aren’t getting anywhere. What the store should have realized is that you may have paid more for an 18ct pair, if they bothered to give you decent customer service.

Incidentally FF, I think you’ve had way too much to drink as it is, lay off the bottle and increase the medication.

Posted by: exstaff on July 6, 2004 11:48 AM

Lol do that all the fucking time, doesn't fucking do anything....oh yeah by the way YOU CAN NEVER FUCKING DRINK ENOUGH ALCOHOL....damn, you are really boring, I think your the one that fucking needs to losen up and have a couple of drinks EXSTAFF....you need both the medication as well as the alcohol to remove that fucking pole that's stuck up your ass!!!! Miss 'I'M SO GOOD'....LMAO, C'MON YOU COCKSUCKING, MOTHER-FUCKING, GOOD FOR NOTHING PIECE OF SHIT!!! :P:P:P

Posted by: Fuckface on July 6, 2004 02:23 PM

This post is a space filler.

Posted by: Sparker on July 6, 2004 03:53 PM

I see the anger management classes are really paying for ff. Money well spent I’d say.

Takes one to know one FF, and you would definitely seem to be the one to know. You need to get a life... and get out of ours.

Such big talk from behind the screen, I can just imagine you being a wimpy little nobody that has been picked on all their life. This must be your escape; well you just go ahead and vent all that anger. But don’t dare step into the real world because those big nasty bullies will bash you up....again.

Your mother must be so proud.

Posted by: exstaff on July 12, 2004 02:07 PM

All i can see is BLAH BLAH FUCKING BLAH, your words don't mean shit to me bitch.....lol you probably think they do, but THEY DON'T LMAO.....YOU SUCK! You assume shit you don't know, and let me tell you something ASSUMPTIONS ARE THE MOTHER OF ALL FUCK UPS.....you need to learn little girl...

Posted by: Fuckface on July 14, 2004 02:57 PM

This comment is left intentially blank...apart from these words

Posted by: b on July 14, 2004 03:54 PM

... so ...


what made you assume that exstaff was female?

Posted by: [0-0] on July 14, 2004 06:23 PM

Its a very good question 0-0, I have made reference on recent comments that I was in fact not a female, but FF in all her/his wisdom has overlooked this minor detail. So obviously “ASSUMPTIONS ARE THE MOTHER OF ALL FUCK UPS” and FF you are one big mother. I think the lesson is to be learnt by you FF, and I am the teacher. So I would suggest you practice what you preach, and in future check your facts!
I love how these comments get under your skin. Now we are LMAO at you, in fact we have been doing that all along.

Posted by: exstaff on July 16, 2004 10:53 AM

Yo Waddup teach....LMAO....funny that, you just fucking contradicted yourself.."So I would suggest you practice what you preach, and in future check your facts!" Wow your a pretty fucking shitty teacher, I myself have made reference on recent comments that I wasn't infact giving a fucking shit about what you or anyone else says......yeah yeah so good try, lol keep trying, there is no way your shitty GIRLY comments get to me, all they do is make me LAUGH SO HARD! Oh by the way, your comebacks are so fucking shitty!!! Just thought i should share that with you! If anything you argue like a chick, that's why i class you as one, whether you may or maynot be, i don't care....cos to me YOUR A WEAK ASS CHICK THAT HAS ABSOLUTELY NO FUCKING COMEBACKS, YOU KEEP TRYING BUT ALL YOUR DOING IS MAKING A DICK OF YOURSELF....YEA YEA...LMAO.......*EXPLOSION*

Posted by: Fuckface on July 17, 2004 11:04 AM

I have to ask, out of curiosity, if you can please enlighten us to how "a chick" argues?? I'm interested to discover what led you to conclude that "chicks" argue differently to other people.

Posted by: Em on July 17, 2004 06:04 PM

And if you are, as you have often said, "over" us, why do you keep checking this post on what seems a nearly daily basis? In fact why do you keep coming back at all?

As it has already been pointed out, we know that you, missy, hunni, MARY and EJ (who told us that they were a Prouds employee) are all one in the same person. The information super highway does more than show us what people think of Star Trek you know.

So which store do you work in EJ?

Posted by: Guru_G on July 18, 2004 02:09 PM

This is the 99th comment....

who gets the prize for 100?

Posted by: Decay on July 21, 2004 03:54 PM

Me, me, me!

So what do i win?

Not something from Prouds i hope.

Posted by: M34tb4LL on July 21, 2004 07:41 PM

Well I was going to IP-ban the winner.... thinking that our multi-named friend would take up the challenge...

I'll have to think of something else now

Posted by: Decay on July 22, 2004 08:43 AM

Having read this from top to bottom the one thing I can say is that having worked for Prouds for the last 7 years, I have had the just to serve all sorts. In all honesty, human error happens, it's a part of the nature of the job. The one thing that I have found is that when error occurs or is said to have occured, the staff cop a battering. The people behind any retail counter are human. Now I am not saying that what GG encountered when she questioned her purchase was not true, however, her perception of the event can only be biased, as can the perception of the staff member.I am certain GG was aware that the chain was gold plated as this is the practice throughout the entire jewellery business (unless the pendant is built on), the length seems to suggest that what she tried on was infact possibly not a display chain...having said that, the human error was that the staff said little at all.
I disagree with the notion that Prouds holds no value to customer service!! Of course their will be instances of staff that obviously have no skilll in this area...and believe me when I say, that they do not last long. At the end of the day, our business, jobs, and sanity rely on the friendly response of our customers and their return custom.
I believe I can speak for the rest of Prouds staff in saying that it is in none of our interests to have any of our customers leave feeling unwelcome or let down. I regret that so many here have had these poor experiences, and I hope that you can see beyond the minority of incidences.
My motto is treat others the way you would like to be treated in that position...and that goes for both sides of the counter.

As for 'stud's' 18ct white gold earring problem....my advice to you would to be to find out what the composition of white gold actually is in 18ct...you would be interested to know that 9ct in whit gold is a lot better for strength, but more importantly, colour. If you want a white metal in 18ct, then you need to up your price and get platnum, or prepare to be let down. (18ct white gold has too much natural yellow gold mixed in to it to be actually white in colour....75% in fact....18ct is a dirty yellowy grey colour....and that will be the same where ever you shop!)

Posted by: mud on July 22, 2004 10:25 PM

Mud, although the pure length of your response was almost enough to deter me from reading it, I was interested in the last paragraph, re the white gold studs. So I read it from the top and was a little dismayed at your lack of knowledge for someone who has worked for Prouds for seven years.

There is no composition of “white gold” in 18ct. The same procedure is used for both 9 and 18ct white gold. 9ct is stronger because it had less actual gold content 37.5% , 18ct is closer to pure gold at 75.0% which is why most consumers prefer it.

White gold has one of two referred to as bleaching agents used to change the colour, them being palladium or nickel. Nickel is however being used less and less because it is know to cause dermatitis and commonly reacts with certain skin types. Hence most jewellers now promote the “nickel free” notation. Although these bleaching agents do turn the gold a grey colour, the introduction of Rhodium plating has correct this area.

Rhodium is a plating of the Platinum group and gives Rhodium plated jewellery the look and luster of Platinum. It is almost impossible for the untrained eye to tell the difference.
Rhodium is a white bright, very hard plating which provides good wearing ability. Because rhodium is almost impervious to most naturally occurring chemical compounds, the finish provides longer durability against tarnish.
So Mud with my 20 years experience in jewellery I am yet to see a pair of earrings in white gold that is not rhodium plated. Even at Prouds. Being that the wear factor of a pair of earrings is very low rhodium would not need to be reapplied for years. So why would you spend 6 times the amount on platinum which you would be very hard pressed to find especially in a prouds store. Prouds do not keep any platinum in the range, its simply too expensive.
Maybe you need to pull out the product knowledge books and re read them.

Posted by: exstaff on July 30, 2004 12:44 PM

I was in prouds at stocklands wetherill park on the 31 07 04 at about 1230 pm i try to buy somthing one walk past me to go to the till were she talk to the other staff two of them it does not take 3 people to run a till and did not come back to me stay there i walk out this is not the fist time the other time i went to buy a watch i am a diver the watch i pick had a price tag on it i went to buy it and they tell me wrong price tag it would cost more you have now lost two sale i have gone else where i am now sure you do not want my business

Posted by: peter on July 31, 2004 06:43 PM

I work for Prouds and I am absolutely embarrassed as to what people are saying on this website. Exstaff obviously doesn't realise that a lot of the other jewellery chains also have the same jewellery suppliers but because they don't have our buying power , and mark up their products, does that make them better quality than what we have? We also all use the same watch companies so if something happens to a watch at Prouds, would it not happen at a more exclusive jewellers?
Also exstaff, if you are still employed by Prouds and if in a higher supervisory role, you have no right to divulge our marketing and promotional plans to the rest of the public. If you are in fact ex staff, then I can see why.
This is a very sad forum and I hope that the general public reading this doesn't get put off coming to Prouds. We don't set out to intentionally sell a faulty product or mess up a customers layby, but these things happen and unfortunately, Guru had a bad experience with a purchase and a staff member. It is definately not this way all of the time. In regards to faulty products, we don't know if the products are faulty until the customer wears it. But with a receipt and within the 12mth period, we can do something if it's faulty. But we base it on individual scenarios.
Please remember that Prouds is not the only jewellers that has the occasional problems, so stop the bashing and hopefully any prouds employee will look at this scenario and learn from it.

Posted by: current staff on August 9, 2004 03:38 PM

this is not a sad forum, it is not even a forum about prouds to beign with. It is a space that is called rant where memebrs of ranters can vent, discuss, review certain things or incidents as they wish.

Posted by: b on August 9, 2004 11:37 PM

Humans are not perfece and can make mistakes. The young people in the store are doing there best.I work in Prouds Head Office and we have 135 stores open at the moment and with more opening. when I'm out friends all i hear are goods comments about Prouds. The pressure that our sales persons are under is unbelievable our sales are going thru the roof. If you have a look in all the other jewellery store in the shopping centre you will notice that more often then not there would be more people in Prouds. even the more exspenvice jewellery stores have there problems.If you have any problems about Prouds don't setup a stupid page like this. Talk to the people in the shop if they can not help you then ask fo speak to the Regional Manager.

Posted by: jimmy on August 11, 2004 06:26 PM

Basic Marketing theory proposes that when a Customer is unhappy, they tell five times more people then when they are satisfied. Makes sense if you think about it - we live in a society where people like to complain, and loudly.

Which is why Companies tend to put a big emphasis on satisfying customers, and dealing with complaints quickly and efficiently! I'm sure that this policy is not new to you at the Prouds Head Office.

Guru G wanted to exercise her democratic right to have a rant, and I'm sure that if she chose to follow up her complaint through the Proper Prouds channels to get a satisfactory solution, she would have.

But just look at all the fun we've had right here at our PCs! It never stops! This way, we are all involved and entertained. Yay for fun. But boo for bad service and shonky jewellery.

Posted by: Em on August 11, 2004 09:18 PM

ooo... we've got someone from Head Office now.

Posted by: Decay on August 12, 2004 08:52 AM

Customer service is such a grand thing. It's so nice to see that so many "supporters" of Prouds have such a good grasp of it. First we get told that none of the things being said actually happened and now we are told this is a "stupid page".
Well, I for one am now convinced. Next time someone rings me up at work to complain about a bug in the software I'll say: "No, that didn't happen. You are obviously an idiot. Why don't you fuck off", and then they'll keep paying me for my excellent service. Thank you Prouds' supporters, you have opened my eyes!

Posted by: Sparker on August 12, 2004 09:41 AM

Thanks for the info Em
I cant say to much because I am one of the youngest at head office.
i'm sorry for what i said about this page yesterday, it is an informative page on what people think of Prouds. our sevice can't be to all bad because the business is still growing. I'm also sorry for all the problem people have had with our products it is not alway our fault because we don't make all of the jewellery

Posted by: JImmy on August 12, 2004 07:53 PM

"it is not our fault becuase we don't make the jewellery" says jimmy, who works at prouds head office.

BUT you sell this jewerelly, and therefore, must accept the responsibility when a product does not live up to what it is expected to do, or when you get a different product to what you put on layby?

Do you think I could have refused a refund when I worked at kmart because "oh sorry, kmart does not make this scooter/PS2/furbie/kettle I cannot help you"

JImmy, as someone who works at Prouds head office, I am suprised at your backpeddling, defensiiveness (humans are not perfect, prouds does not make jewerally, I am the youngest) and rudeness (stupid site). I would have expected for your position, it requires superior customer service skills than your collegues at the stores and I would have thought that perhaps you may have offered to sort out Guru Gs problem rahter than make excuses.

So maybe you can point out what happened to your superiors and fix the problem rather than make excuses? Just remember this site is number 3 on google for "prouds jewellers" and is creating a lot of bad publicity. As well as the bad publicity I have seen on the notgoodenough.org webstie over the past year too.

And if you looked through this sight properly you would have found that this "stupid page" was not set up soley for this rant about Prouds.

Posted by: b on August 12, 2004 09:17 PM

i'm not trying to make excuses, I don't make any contact with any of the customers at work and yes we sould give a refund if something ends up being what we wanted but in my position at prouds i dont have any say in our procedures

Posted by: jimmy on August 12, 2004 10:09 PM

that last post of mine was stuffed
i'll rty again.
as a reply to b. my position at Prouds does not need superior customers skills because i dont come in any contact with any of the customers. and what i ment to say before was that we should give a refund if the customer does not receive what he or she ordered.
I am not trying to excuses.
i'll would like to help guru out but if she had spoken to the right people at Prouds she would not have a problem,

PS. you are wrong with the rudness everyone i know in and out of work thinks that i am a caring and helping person

Posted by: jimmy on August 12, 2004 11:31 PM

Jimmy Jimmy Jimmy , you are obviously a new arrival to Prouds Head office and I might say what a find you turned out to be!! Your knowledge is nonexistent, your insight misguided, and frankly you can’t spell. Perhaps you should pop yourself up to factory on the 4th floor and ask exactly how much jewellery Prouds do make. At last estimation 35% was made on the premises. Perhaps, you should spend sometime actually finding out about the company and what it does, your career may advance from the ticketing department.

You may also like to pull out the store listing and recount how many Prouds stores there are, 135 is a gross exaggeration, I think you’ll find that 110 is closer to the mark.

There is no secret in the jewellery industry about Prouds marketing strategy, everybody is aware of what they are up to next. In fact I believe a gold sale is coming up, so you’ll be quite busy ticketing.

Perhaps I’ll call by the third floor and pay you a visit soon.

Posted by: exstaff on August 13, 2004 02:30 PM

"I for one, welcome our new Prouds Jewellers overlords. I look forward to toiling in their gold caves."

err... what was I thinking? um....

I believe we can say exstaff, is either some stalker or indeed ex-staff of Prouds...

Let us see if this thread dies before droidy and my 1st anniversary, which is also the 1st anniversary of the event at Prouds itself.

Posted by: Decay on August 13, 2004 04:13 PM

it would be great seeing you at head office so i can see you face when you find out that there is 135 stores
when did you leave prouds

Posted by: jimmy on August 13, 2004 05:51 PM

Go jimmy!! This exstaff is a moron and I bet it's someone who's been given the ass out of the company and is just using this web site as a way to get back at his former employee!! I wonder if exstaff is in the gardening business?????

Posted by: secret on August 15, 2004 03:09 PM

Jimmy, planned openings do not count, unless the stores are trading. im not aware i have left.

Secret, Gardening business??? where the hell did that come from?, i think you've been smoking too much of your crop, I for one do not smoke north of the boarder!!!!

Posted by: exstaff on August 16, 2004 10:37 AM

Secret, what secret?
You are about as obvious as bad taste ties- maybe Prouds should concentrate on delivering some improvement in customer service and better quality jewellery and stop slandering ex staff- you know that you are outnumbered.

Posted by: Sao on August 16, 2004 10:58 AM

exstaff..... how could you, using an alias.... you were doing so well...

Sao = exstaff, for those keeping count.

Posted by: Decay on August 16, 2004 11:57 AM

Just thought i'd get in on the act! It was about my turn.

Posted by: exstaff on August 16, 2004 03:59 PM

This is so much fun!!! Ex-staff keeps implying they are really current staff. EJ/Mary/Hunni/Missy/FF is yet to rise to Guru G's challenge. And now we have junior Jimmy from head office tring to put in his two cents. Hey Jimmy "DIG UP".

Posted by: Donut on August 16, 2004 07:57 PM

wow i can't believe this thread is still going. i ran out of popcorn quite some time ago... :(

Posted by: Stirfry_Ninja on August 16, 2004 09:07 PM

i want an alias too...

i've lost track who is who and what is what...and who worked for whom and who did not.

Posted by: scientist on August 16, 2004 09:08 PM

Wow! What a find! I am applying for a position as casual sales person and wanted to locate the Prouds website! Instead I found the best laugh I have had in years! I didn't know there was such vehemence against any shop in Australia ( you anti-Prouds guys or gals made it sound like a bank with the bad customer service comments!) I have bought a lot of jewellery from Prouds over the years and have always been happy with the price and the quality. I wear gold jewellery and I never take it off, and I haven't had any of my Prouds-bought items fall apart or break! Oh, wait a minute! The safety chain on my belcher bracelet did break once but that was because I belted the white board in frustration at teenagers who couldn't spell! LOL
So am I still going to apply for the position? What the hell! If working there brings half as much laughter as reading this website, I'll give it my best shot. But please don't ask me anything about white gold!!!

Posted by: hawaiiandreams on August 17, 2004 08:27 PM

I have three rings from prouds that I wear all the time, the first one a couple of years ago that i bought myself as I gave up waiting to find a man that would buy me jewellery and the second was a friendship ring a man bought me :) and then he has since bought me an engagement ring from there, why do we choose prouds as their rings handle the abuse I give them, whats gloves and I never take them off and they sustain chemicals and all that I do with my hands, now no cheekyness there LOL.

Posted by: Judy a proud prouds customer on August 20, 2004 11:58 PM

actually you're #2 on google search.

Posted by: Doki on August 23, 2004 07:29 PM

Well, very interesting read above. Just read from start to finish. Was looking for the Prouds website - How can such a huge chain not have a website, even Jims Mowing has a bloody website! - and found this page as number three in google. The tagline - number three in google.com.au - intrigued me, so i popped over and had a read. Very entertaining. I have made the following observations i would like to share with you (if you wil let me, even though you can't do anything to stop really, sorry)

1. Prouds staff seem to be automatically defensive about the issue of customer service, and use the trite old phrases of "not our product", "customer was wrong" or "isolated case, never really happens". They also tend towards the abusive, hitting back at comments with foul language and personal comments.

2. Those against Prouds, namely exstaff (or Sao, i think that is his alter-ego self), have very cogent arguments, well phrased and obviousy solidly grounded in facts. They seem to have knowledge of Prouds practises and use this to demonstrate how the defenders of Prouds are wrong, and yet they do not result to the childish name-calling that seems to be the couterfire response from the stalwart (and in my mind, misguided) defenders of Prouds tarnished honour.

3. Us spectators are getting huge enjoyment out of this incident, an incident which any sales-oriented company could tell you should never have happened but if it did, should have been remedied in a manner satisfactory to the customer. The damage done by a simple web-rant has untold repercussions, since we live in the digital world and most IT-related people (like myself) turn first to the websearch-engines to find the information we need.

Now, unfortunately i do not have a sob story about prouds to relate. I have tried to shop in there sometimes but the customer service is lousy (dont yell, it is my opinion, not yours) and frankly the prices are usually somewhat higher than the non-chain-stores. So as a result i can not remember ever actually purchasing anything from the store. And the rant-log above has persuaded me to only use it as a last result.

It may be at this point that you ask why i was searching for Prouds. Well, i couldn't think of the name of any jewellery stores except Prouds, so by searching i was hoping to turn up links promoting ther stores as well. Not much luck, as none of the pages that list reputable jewellery stores seems to have anything to do with Prouds. Go figure.

Anyway, i just wanted to finsh by saying thank you to Guru G and Decay for the lovely rantspace above, it cheered me up on a Tuesday Morning, which is usually only being memorable for the fact it means that Monday is definitely over.

Thanks.

Posted by: Zuki on August 24, 2004 09:20 AM

Does the Prouds Jewellers website work? I've been trying to access it for quite a while without success.

Posted by: Anouk on August 24, 2004 03:26 PM

No Website for Prouds Anouk, stop looking.

Posted by: exstaff on August 25, 2004 04:09 PM

Just out of interest, i stopped into Proudsin Macquarie Centre on Tiesday afternoon on my way to Viviens Jewellers. I stood looking at jewellery for 5 minutes, casting frequent glances at the sales staff huddled round the register. In that entire time, no-one came over or even asked if i required any help. Walked across to Goldmark (directly opposite) and a salelady greeted me as soon as i walked in and asked if she could "help in any way?". Marked difference.

Viviens was the same, was in there to pick up a necklace i had dropped off for repair that morning, the sales lady recognised me, asked me how my day had been and fetched the necklace promptly without my having to ask for it. Great service from them.

Oh, and before one of the stalwart defenders of Prouds virtue launches into a diatribe against me, no i have nerver worked for prouds, nor do i work for any other jewellery chain or store. :)

Posted by: Zuki on August 26, 2004 02:57 PM

Well Zuki, you have to give Prouds points for being consistent. You really can’t complain about the service….. if there is none.

Posted by: exstaff on August 27, 2004 10:02 AM

Was looking for the Prouds website via google and came across this load of rubbish.

You people should get out a bit more. Get a life or at least open the windows..

cya

Posted by: Who cares on August 27, 2004 10:51 AM

Does anyone else worry about the mentality of people who read through something quite long, spending a fair amount of time, only to decry that the participants should "get a life" or some such? I often wish that they, with their implied lives, had been too busy to spend time stomping through mine. Maybe they are just taking a break from their usually full lives....

Posted by: Sparker on August 27, 2004 11:47 AM

Rantspace should get a forum that people must register for, to avoid the posting of completely useless comments like those of 'who cares' if that is your real name ;)


Posted by: trauma on August 27, 2004 01:08 PM

i was also looking for the Proud's website via a search engine when i stumbled accross this little beauty! Will someone please tell me what the point of this website is? Or have I just fallen into another dimension? I must tell my Grandmother about this website. I've never seen anyone who can rant and rave as much as her! CONGRATULATIONS!

Posted by: confused on August 27, 2004 03:28 PM

Well sparker you old spinster you, I read it all because I was astonished at how grown women can crap on.

Clearly I was correct in my analysis; YOU DO need to get a life or a man...whoops hang on that may not suit you "girls"

And Trauma is your name.. yea right baby! More like distressed. Oh hang on it means the same!! Well there ya go

I’m with you confused this site is a time warp for the 1950’s knitting club of old hags and bitches. Buy a dildo and have some fun!!!!

Posted by: Who cares again on August 27, 2004 03:50 PM

How do you tell a prouds employee. By the car they drive. Their car is the one with the Domino's Pizza sign on top. They don't get paid for all the hours they do. They don't make much money delivering pizzas as they don't get time off to deliver pizza's either.
a Watchful bystander.

Posted by: Watchful by stander on August 28, 2004 03:14 PM

prouds don't have a website but meh :) looking at the jewellery in person is better anyway

Posted by: anon on August 29, 2004 10:30 PM

I suppose I should be offended by the eant from "Who Cares", but I just can't find the energy to be upset. I'm happy he (and I assume this level of stupidity must be coming from a he) has a good life, and so feels sorry for those of us who merely have friends to talk to and indulge in idle chats. Okay, I can accept that. But I must say, if "Having a life" means exhibiting the traits shown by our erstwhile collegue, "Who Cares", I think I'll do without.I suppose I should be offended by the rant from "Who Cares", but I just can't find the energy to be upset. I'm happy he (and I assume this level of stupidity must be coming from a he) has a good life, and so feels sorry for those of us who merely have friends to talk to and indulge in idle chats. Okay, I can accept that. But I must say, if "Having a life" means exhibiting the traits shown by our erstwhile colleague, "Who Cares", I think I'll do without.

Oh. and feel free to fire back some stunningly witty response about being a girl or, far more crushing, about being gay. I'm sure you'll have me in tears by the end of it all. This has been the first time I've had a personal attack on-line and it is quite exciting.

Posted by: Sparker on August 30, 2004 01:01 PM

You suck Sparker...... [:

Posted by: Decay on August 30, 2004 01:13 PM

Wow, judging by the way I completely stuffed up my post, I think I deserve that!! And I think I am now over the personal attacks. They aren't half as exciting as I originally thought they were!! :-)

Posted by: Sparker on August 30, 2004 04:13 PM

i just wanted to let everyone know the same thing happend to me but at a different jeweller...bevilles jewellers. in my case i needed a christmas present for my boyfriend, and i found a gorgeous JAG watch so i put it on layby and was happy that id finally found something. anyway i picked it up 1 day before christmas..money being a huge issue for me. and i didnt notice til i got home that it was different...still JAG but just little differences and small simularities, being 1 day before christmas i had to give it to him...im just lucky he loved that one too...pitty it wasnt the one i poured my heart and soul in to picking out for him. :(

Posted by: Sharna on September 1, 2004 03:58 AM

Thanks guys/girls i have had an entertaining hour reading these comments. its so good to see that people have such important things to worry about.
I feel for guru for the lack of good customer service she recieved. probably the best course of action she could have taken was to advise the store of her complaint in writing and get advice from consumer affairs as to further action she could take with regard to false or misleading advertising if there were no signs in the store stating that the chains displaying pendants were only gold plated. just because store staff know this to be common practice doesn't mean everyone else does.
oh and by the way i am not connected to the industry at all i am an Industrial Medic.

Posted by: Helen on September 2, 2004 01:00 PM

I had some great shopping experiences at Prouds and some not so good ones, but in the end if you hang on to your recept and have a ligament clam then the staff will help you in any way that they can.

Posted by: Alex on September 3, 2004 10:44 AM

this for comment 150...

guru g did have her receipt and a legitimate claim yet prouds stuffed her around and pretty much accused her of being a liar.

Posted by: b on September 4, 2004 05:11 PM

I've really got to stop by here more than once a week :)

I'll never get back the 15 minutes it took me read since I was last here...

Posted by: Moby on September 5, 2004 02:31 AM

I can't believe that people still are reading through this and commenting! I'm really tempted to turn the comments off, but if i do we may not be able to see the comments that have already been posted. There is only one way to find though...

But i would only try it with Decays permission of course :)

Posted by: Guru G on September 5, 2004 09:07 AM

I would like to know what Guru G wanted out of all this did she want the staff to some how miraculously make the chain longer or did she want them to give her a free real gold chain. The point I am trying to make is that the staff properly tried to help you in any way that they can and since you where to distracted you probably didn’t realise this.

Posted by: Alex on September 20, 2004 10:47 AM

hello arjun

Posted by: Alex on September 20, 2004 07:40 PM

Bitch Gibney who works there = Alex

Posted by: Sark on September 20, 2004 07:41 PM

well i am sorry to ofend you madam sark but you seem to be a foul and repulsive little wench my name is not gibney but rather my name is gujral and thats all i will say on the matter other then i dont work at prouds but rather i am just a fan.

Posted by: Alex on September 20, 2004 07:47 PM

Mark - what kind of name is that - can't you spell or type your own name right? as if you'd be a fan...

Posted by: sark on September 20, 2004 07:52 PM

sorry Alice but what kind of name is THAT. give me a call and we will organise that party

Posted by: Alex on September 20, 2004 07:54 PM

Hello!

Posted by: missy on September 24, 2004 10:07 PM

It's good to see the thorough use of the old adage: "If you have nothing intelligent to say, say something stupid". At least this way no one worries whether all the idiots have died or not.

Posted by: Sparker on September 27, 2004 10:48 AM

I prefer this this myself

Posted by: Decay on September 27, 2004 11:08 AM

Bye!

Posted by: missy on September 28, 2004 11:58 AM

Why do you guys buy from Prouds or Bevills/Micheal Hill Jeweller ?

Do you realize that the stuff they make are all made in China and it doesnt even cost them a fraction of price to make em and they sell it for at least 500% mark up.

Juss imagine, if they are selling stuff for $100 it probably cost them only $25 or less, and the stuff which are under $1000 in these chain stores are all *shit* products!

Why waste your money for buying stuff for $500 while you can save up and buy stuff for $1000, stuff which will last forever and will not break.

The best place to buy jewellery in the world is in Hong Kong from my experience! Awesome price and loads and loads of designs to choose from. Plus, there is no fuckin GST on it! =)

Posted by: Jeweler on November 24, 2004 07:51 AM

That was the best hour's worth of rant i have ever read. [and the first] Thanks for making my night shift at work fly past. heehee

Posted by: mel on April 7, 2005 05:59 AM

prouds rules

Posted by: bob on May 19, 2005 07:59 PM

I am a Prouds employee.

I'm sure that the origninal incident described is an isolated one and not a deliberate attempt to cause Guru any problems. I can't even begin to guess what actually happened, as I know full well that all pendants are put on complimentary display chains. All other chains have separate sku stickers. Whatever happened to Guru must have been an honest mistake, and I agree that the sales assistant should have handled the situation better.

I can honestly say that Prouds is a fantastic employer and I enjoy my job. I am only a casual sales person but I have been at Prouds for two years. Sometimes we all get a little stressed behind the counter. Customers don't realise that there is pressure from Managers, Regional Managers and indeed Head Office to have promotions set up. Nor should they - I agree with the person that said that a customer is always the number one priority. After all, who are we setting up the promotion for? But to say that all staff members should always live up to the strict customer service standards expected in this industry is not fair - and it's not just Prouds where it does not happen.

I have shopped at other jewellers, and, putting all bias aside, I can honestly say that in my experience, Sales Assistants as Michael Hill and Angus & Coote have their fair share of problems. I have received appalling service at Michael Hill (and also exemplary service) and great service at Angus & Coote (and also no service at all... Perhaps because I am young).

The majority of days we won't have a bad customer at Prouds. The majority of days customers will walk out of the store with a bargain and a smile.

Sometimes misunderstandings happen. Sometimes a staff member is at fault, sometimes a jeweller or watchmaker, or sometimes the customer has unrealistic expectations - but I haven't yet met a person working in retail that won't admit to this happening everywhere.

Posted by: Sales Assistant on June 2, 2005 06:30 PM

Hmmmm, it happened over 18 months ago - i'm over it now. Have i shopped at prouds since, no. But then have i bought much jewellery lately - no.

Posted by: Guru G on June 3, 2005 09:29 PM

I blame Maddie

Posted by: KJ on July 14, 2005 11:07 PM

shush Dave.

Posted by: Maddie on July 14, 2005 11:11 PM

i forgot to mention that every store does have its fault, and yes, jewellery does break, and yes some jewellery is dodgy. but you can't let one bad experience hinder your shopping. not to be bias, but in relation to customer service, it really depends on which store you go to, and who you deal with. i know this from personal experience before i started in the industry.

Posted by: Maddie on July 14, 2005 11:13 PM

Oh gawd,..... is this still going?

Maddie : "you can't let one bad experience hinder your shopping"

In this day and age Maddie, with so much choice available, one bad experience means I'm going elsewhere.... why put yourself in the position to be burnt twice?

Posted by: Decay on July 15, 2005 10:03 AM

Goodnight Sweeties!

Posted by: manager on July 15, 2005 10:19 PM

sure it is risky to put yourself out to be burnt twice, but not to be bias, ive never heard of anything happening like this in any store, not just Prouds. it is totally dodgy what happened, im not saying that Guru is lying, but the precious pendants do come on 45cm chains. its just a bizarre situation.

what would you do if this sort of incident occured at a store that you only knew there was one of, or that there was no other stores like. (obviously hypothetically speaking) would you stop shopping at that store, just because one incident occured?

one more comment, was this taken further? the situation? because i would probably send a letter, saying what happened, because it not only notifies the company about incidents around the workplace, but also gives an indication about what needs to be fixed in the company. clearly that specific stores lay-by hold draw wasnt exactly brilliant, or new staff members need to be notified about the importance of making sure that a customer gets what they want. sure it may be something that is a no-brainer, but there are alot of people around that would just put that pendant to the side, and keep on serving other customers, rather than finishing one task before starting another.

i hope i didnt ramble, and i hope i made some sense there... just trying to stand up for my company. :)

Posted by: Maddie on July 15, 2005 10:50 PM

hey guru, just a few comments from me and i will start with stating that i have always have shopped at prouds and never had any problems with them, if anything i have been very impressed with the great service they have given me, but i must say on several ocasions i have purchased pendants from them and have known that they do sell pendants with gold plated chains (as they do call them "DISPLAY CHAINS" if my memory is correct) so i really do think that they are a great store and if anything with your little case it was probably just a error i mean seriously we are all human, are we not..?

Posted by: unknown on July 16, 2005 07:50 PM

"if anything with your little case it was probably just a error"

Seriously now... how can someone be condescending while trying to make Prouds look good?

Prouds FUCKED UP here people. Yes it may be an isolated incident, but in the end, they fucked up.

Coming onto defend Prouds as "unknown" leaving no contact details is spineless and pathetic.

Posted by: Decay on July 16, 2005 08:30 PM

...and another thing blah blah blah Prouds sucks, blah blah blah Prouds is great.

Read the story, have a laugh and make up your own mind where you want to shop.

Posted by: Donut on July 17, 2005 02:14 PM

As with many bands out there, the Prouds fans are their worst enemies. I can imagine some poor PR dude at Prouds reading through this rather long comment trail and saying "Please, stop defending us. Please. Go defend something else. Anything. Just go away".
I must say, though, that I haven't shopped at Prouds since all this happened, but more because I am worried about meeting some of the people here than in coming across crappy customer service. Imagine how they would react if I said I didn't like some piece of jewelry, “What they hell would you know. You’re an idiot. No one else who came in had a problem with it.”

Posted by: Sparker on July 18, 2005 05:00 PM

guru...

i don't know how

you could put your

photo on the net..

your soooo UGLY

i feel for ya..

i really do..

Posted by: guru wishes she was me! on July 19, 2005 07:48 PM

GOOD EVENING EVERYONE..
INTERESTING READ.
I HAVE ONLY JUST STARTED MY EMPLOYMENT WITH PROUDS THE JEWELLERS. IT WAS MY STORES 3RD MONTH ANNIVERSARY ON THE THURSDAY JUST GONE.
I MUST ADMIT, JEWELLERY RETAIL IS A TOUCH INDUSTRY. I'VE NOTICED JEWELLERY BUYERS KNOW EXACTLY WHAT THEY WANT, AND THEY WON'T BE STUFFED AROUND WHEN IT COMES TO PRICE EITHER. I DON'T BLAME THEM, WITH THE ECONOMY BEING LIKE IT IS AT THE MOMENT, DOLLARS ARE PRECIOUS.
I LOVE WORKING FOR PROUDS, I BELEIVE THE ATTITUDE AND PRODUCT KNOWLEDGE OF INDIVIDUAL SALES CONSULTANTS VARIES FROM ONE PROUDS STORE TO ANOTHER.
I WON'T GO IN TO MY OPINION ABOUT GURU'S EXPERIENCE WITH PROUDS IN KNOX CITY, BECAUSE IT WAS SO LONG AGO. ALL I CAN SAY IS, YOU REALLY NEED TO LOOK AT THE KIND PERSON THE STORE MANAGER IS FOR EMPLOYING SOMEONE SO DISHONEST. THERE IS KNOW DON'T THAT IT DEFINITELY COULD HAVE HAPPENED.. QUITE EASILY ACTUALLY.
MOST PROUDS STORES REALLY ARE WONDERFUL, UNDERSTANDABKY THOUGH, JUST LIKE ANY STORES, WE CAN GET BUSY AT TIMES AND THERE CAN BE SHORT WAITS B4 YOU ARE SERVED.. IT DOESN'T MEAN WE DON'T CARE. WE STRIVE TO GIVE OUR CUSTOMERS 100% ATTENTION, BUT IT'S SO HARD TO PREDICT WHEN CUSTOMERS WILL FILL THE STORE.
LAST COMMENT.. CONGRATULATIONS FOR SUCH A LONG THREAD OF POSTS, SEEMS IT HAS BEEN CONTINUING FOR AGES.
REGARDS EVERYONE..

Posted by: Prouds Assistant Manager on July 23, 2005 10:35 PM

im agreeing with Sparkler on this one... im almost tempted to tell someone in Head Office about this, so they can identify the problems with the company, and target them rather than go "oh yeah. theres a problem, might fix it later" or not really take notice of it.

i just got back from a safety and procedures seminar for work, and i hate to say it, im not sure where Knox City is .... is it in Victoria? Melbourne? because that is where all the problems seem to be happening. from what ive heard tonight, all Prouds stores do have problems, yes, but many stores have decent ways of dealing with them.

One last thing, yes, it is your choice where to shop, but ive had a few people come up to me commenting on the customer service in the three stores ive worked in. no matter what has happened in my day, if ive had a fight wtih a friend, broken up with my boyfriend, i go out on the floor with a smile on my face (it happened, and i still managed to smile...) , and try to do all i can for the customers.

i think you should give Prouds one more chance, maybe at a different store... not Knox City. your choice, but who knows what changes could've occured in the past year or so.

Posted by: Maddie on July 25, 2005 10:05 PM

Goodness me! What a to do! Fancy something taking over a year to discuss. I have to agree with Maddie. The situation was sad, & dissappointing but as almost everyone has stated, "accidents do occur". Maybe Guru should have taken it one step further originally, taken a positive stand, and asked for the Area Manager's Ph. No. and put in an official complaint. I'm sure if she had enquired, she'd have been furbished with either that No. or the State Head Office No. The situation would/should have been resolved at that point.

One bad apple shouldn't spoil the whole barrel though. And as "Unknown" stated, it isn't only in Prouds that such things happen. You only have to think back through a normal day's shopping to find at least one fault with at least one shop.

Yes - I am employed by Prouds, and in our store, we also strive to make our shoppers welcome when they arrive, and happy when they leave. Our Staff has a diverse range of ages, (from the old ducks 'n drakes down to the young gosslings) and we try to work as a team, helping each other through all situations, even "sticky" ones such as this one originated.

Ok so this show has been on the road for over a year now and pretty much every angle has been covered. It didn't help Guru because the correct steps weren't taken in the first place. But it's too late now. Best that can happen is everyone should learn something positive from all the comments.

Now was there something else someone wanted covered?

Have a great day and smile at someone.

Posted by: someone on August 10, 2005 09:02 AM

Oh I forgot, I dont know where Knox City is either.

Posted by: Someone on August 10, 2005 09:04 AM

Hey Kids,Did we all see the program about how all the people that go to jewellery stores such as Prouds are kinda getting ripped off!Time to get ready for some SHIT babies!

Posted by: Will on September 16, 2005 09:49 PM

all stores have to mark up products by a certain percentage to get a profit.

everyone does it. how else do stores pay staff, overheads, security, eletricity (id HATE to see what the stores eletricity bills are like.. ewww), and so on.

think what its like to run a business, then you might realise why products are marked the way they are.

Posted by: Maddie on January 18, 2006 05:16 PM

Thanks for reading Maddie... unfortunately you didn't comprehend what we are talking about...

but still, 7/10 for effort.

Posted by: Decay on January 18, 2006 05:35 PM

http://www.monsiteadulte.com/lesbienne/atseka/fat/hardcore/chubby-asian-girl.html beckonframedrotating

Posted by: socializing on January 19, 2006 06:33 PM

http://wp21.com/wwwboard/messages/42617.html garyhoodlumnow

Posted by: situations on February 6, 2006 11:53 AM
Post a comment
Name:


Email Address:


URL:


Comments:


Remember info?
reviews

minirandomimage
Log In...
IRC
Install sidebar
Also Here...
Linkworthy...
Geek and news...
Comics....